Orders and Shipping

❤ ONLINE ORDERS❤

❤Carys Cuttlefish is a Canadian shop so keep in mind that your order will automatically be converted to Canadian currency once it's completed.

♥I accept Paypal and credit cards .

 

Do you ship internationally?

♥YES, Location and shipping charges can be selected for your destination upon check out. All Canadian and US orders ship for free. 

 

Where do orders ship from?

♥All orders are shipped out of Edmonton, Alberta, Canada.

 

 What is the processing time?

 ♥Carys Cuttlefish is only run by two people, with that being said sometimes things can get a little hectic you can expect 1-7 days to process depending on what you've ordered. 

During launches, orders may take between 1-14 days to process to make sure that everything ships safely and the orders are accurate.

If you have made a pre-order it will ship a bit later than this once the items are received. Please check the item page to see what the shipping date for your order will be. 

Thank you for understanding and supporting my artwork!

 

 

 What shipping carrier do you use? Can I track my order?

 ♥ To keep shipping free to Canada and the US all orders are sent surface mail. So tracking numbers are not available at this point in time. I use Canada Post to ship all of my packages across the world. 

 

How long will it take for my order to arrive?

 ♥Shipping times will vary depending on location:

♥Please allow 15-60 days for international shipping

♥Please allow 5-20 days for domestic shipping

 

 

 What happens if my package goes missing?

 ♥The postal service is not exempt from making mistakes, or losing packages, as many of us know from shopping online.

♥I am not responsible for customs/duty charges or any lost packages/failed deliveries. If your package goes missing I will do my absolute best to try and locate it, so don't hesitate to shoot me an email about this. 

♥I wrap everything with extra love and tender care but sometimes despite our best efforts the postal service doesn't handle our packages as carefully as they should. I am not responsible for any heavy damaged packages.

 

 

 

Returns and Replacements

♥All sales are final. No refunds, returns or order cancellations.

♥Carys Cuttlefish does not accept returns. The size guides & description of products are made very clear, so all sales are final.

♥ We will however replace any damaged items should an item arrive and it not be to our standards of excellence please take a photo and email caryscuttlefish@hotmail.com so that we can get you a new item.