❤FAQ❤ - Frequently Asked Questions
❤ UPDATES ❤
❤ September 1st, 2026 EU Update
Canada Post has temporarily suspended parcel service to several European destinations because of new EU customs requirements. At this time, service is suspended to: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Luxembourg, and Portugal.
❤ August 22, 2026 U.S.A Update
Due to changes to U.S. tariff regulations, customers in the United States may experience delays in parcel processing and delivery while we update the Harmonized System (HS) codes required to comply with the new regulations.
We are currently working to ensure that all shipments are properly classified and processed. As per U.S. regulations, there is a tariff duty per item, which means the price will look slightly higher to Americans at checkout.
Please note that U.S. shipping rates have also increased to account for the mandatory $2 duty clearance fee associated with shipments to the United States. This fee is now incorporated into our updated shipping rates.
❤ WORRY WARTS QUESTIONS ❤
❤ What are Worry Warts made of?
Our Worry Warts are made out of quality polymer clay and sculpted lovingly by hand. We also use lacquers specifically formulated to be appropriate for the clay, to help preserve their lifespan. Unfortunately, due to some individuals replicating our work, we aren't able to go into further detail about the specific products so we can protect what we've worked so hard to create.
❤ How much are your Worry Warts?
Worry Warts vary in price based on the complexity of designs. For a list of our most recent prices and designs, CLICK HERE to go to our announcements section and see what the most recent updated prices were.
❤ My Worry Wart hasn't shipped out yet, why?
All Worry Warts are handmade, and sometimes we get a large volume of orders in a short span of time. There can be a bit of a wait to get them made, but we promise they are coming and have been made with extra love and care for you!
❤ Will you make me a custom Worry Wart?
Sorry, at this time we are not taking on ANY sort of custom work. I’m focusing on making personal and creative designs that I’ve thought up! Thanks so much for considering me for custom work, though!
❤ When are the Worry Warts restocking?
The best way to know when they will be back in stock is to follow my Instagram, YouTube, or sign up for my email list. You'll be notified before anyone else when they are back in stock again. Thanks for your support and patience!
❤ Can I make my own Worry Wart?
Worry Warts are original artwork and my own copyrighted concept. This is how I make my living. It took me a long time to develop the idea behind them, and they hold a lot of personal meaning for me. So people copying and reselling takes away from the work I did to make them and get them to where they are. I ask that people not copy my work or replicate my designs and concept in any part, as it's very near and dear to my heart.
❤ Can I just have a Worry Wart?
I wish I could give everyone Worry Warts, but sadly the supplies and shipping cost lots of money, and I need to be able to support myself. Thanks for understanding that this is my passion, but it's also my job and how I make my living.
❤ CUTTLEFISH QUESTIONS ❤
❤ How do you pronounce your name?
“Care-iss”
Combine Carrot and Paris, and you have my name, Carys. To remember, just imagine a carrot attacking the Eiffel Tower.
Proudly depicted in this epic picture by my friend Tiffany Tate.
❤ Do you have a PO Box that I can mail fan art or presents to?
Yes, I do! Just please don't send me anything dangerous or with liquids in it.
Carys Cuttlefish
PO BOX 21041
EDMONTON RPO TERWILLEGAR
AB, T6R 2V3
CANADA
❤ Where do you shop, or get supplies?
I have a list of things that I recommend located here. This includes supplies, home goods, clothing, and books. Feel free to check it out!
CLICK HERE TO SHOP MY RECOMMENDATIONS
❤ Where is your studio located?
EDMONTON, ALBERTA, CANADA
❤ Can I get your artwork tattooed?
Yes! Any piece of art that is on the site is available to be turned into a tattoo! I do ask that you purchase a tattoo ticket from our shop.
So, to get the right to have my work on this website tattooed, please purchase a tattoo ticket and the piece you'd like to get done from my shop.
Please note that tattoo tickets DO NOT allow you to get the work that I completed during my career as a tattooer. Those pieces were one-of-a-kind and custom.
❤ Do you take design commissions?
At this time, I'm not doing any custom commission work of any sort.
❤ ONLINE ORDERS ❤
❤ Carys Cuttlefish is a Canadian shop; however, we have an in-shop app that should automatically convert prices to your local currency.
❤ I accept most payment options, so please check the cart section to see if your payment will be accepted.
❤ I'm having difficulty paying for my order; it's not accepting my card. Please contact Shopify support, as our store is powered by them, and they will be able to serve you better.
Do you ship internationally?
❤ YES! Location and shipping charges can be selected for your destination upon checkout.
❤ September 1st, 2026 EU Update:
Canada Post has temporarily suspended parcel service to several European destinations because of new EU customs requirements. At this time, service is suspended to: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Luxembourg, and Portugal.
❤ August 22, 2026 U.S.A Update:
Due to changes to U.S. tariff regulations, customers in the United States may experience delays in parcel processing and delivery while we update the Harmonized System (HS) codes required to comply with the new regulations.
We are currently working to ensure that all shipments are properly classified and processed. As per U.S. regulations, there is a tariff duty per item, which means the price will look slightly higher to Americans at checkout.
Please note that U.S. shipping rates have also increased to account for the mandatory $2 duty clearance fee associated with shipments to the United States. This fee is now incorporated into our updated shipping rates.
Where do orders ship from?
❤ All orders are shipped out of Edmonton, Alberta, Canada.
What is the processing time?
Processing times vary. We aim to have all in-stock items out in 4-14 days and all pre-orders within a month of the item's arrival or completion. As of August 22nd, 2026, customers in the United States may experience additional delays in parcel processing.
Regularly Stocked Items - 4-14 days after order
Handmade Worry Warts - 1-2 months processing time before shipment after shop updates
Manufactured Pre-orders - Please review the individual listing details of your pre-ordered item. Keep in mind that manufacturing estimates are just estimates and can change.
I'm trying to make a purchase, but it keeps getting cancelled?
❤ Our shop has experienced fraudulent orders from bots that purchase items and then request refunds. To help protect our shop and our customers, we now use software that automatically cancels orders flagged as high-risk. If your order has been cancelled, please reach out to us. We’re happy to help and can arrange a special invoice.
What shipping carriers do you use? Can I track my order?
❤ For Canadian orders, we use Chit Chats to ship orders all across Canada. Tracking numbers are provided for parcels but not for letter mail services.
For US and International orders, we use Canada Post to ship to those destinations (added duties for US will apply until regulations change).
How long will it take for my order to arrive?
❤ Shipping times will vary depending on location and start from the time you receive your shipping notification and your tracking number starts updating.
♥ Please allow 2 to 14 days for the package to arrive for US orders
♥ Please allow 3 to 20 days for Canadian orders
♥ Please allow 10 to 30 days for international orders
Why have I been sent a shipping notification but my tracking isn't active?
❤ Our team processes all our orders in batches. When your shipping label is printed, you will automatically receive a notification including your tracking number. However, the tracking number won't activate until your parcel is in the hands of our shipping company.
Please remember these times may vary, as we are a no-crunch working environment and want our staff members to be moving at a comfortable and healthy pace. Keep checking your tracking number periodically, and it will update (if you have been waiting for over a month since being assigned your tracking number, please contact support, as this could indicate that our shipment provider received your parcel but lost it)
What happens if my package goes missing?
❤ The postal service is not exempt from making mistakes or losing packages, as many of us know from shopping online.
❤ I am not responsible for customs/duty charges or any lost packages/failed deliveries. If your package goes missing, I will do my absolute best to try and locate it, so don't hesitate to shoot me an email about this.
❤ I wrap everything with extra love and tender care, but sometimes, despite our best efforts, the postal service doesn't handle our packages as carefully as they should. I am not responsible for any heavily damaged packages, but please email us, and we will see how we can help you. <3
Returns and Replacements
❤ Carys Cuttlefish accepts returns and cancellations. However, due to retaliatory tariffs, American customers may be expected to pay a tariff fee to Canada on returns.
❤ Customers have 7 days from the item's confirmation of arrival to contact us for a return or refund.
❤ As per new EU regulation, there is a withdraw contract button on the bottom left of the website for EU customers to fill out a withdraw contract form. They must sign a contract to cancel an order. This button does not apply to Canada, the US, or International countries outside of the EU.
❤ Canadian customers can apply for cancellations, returns, or refunds.
If, after reading through our FAQ, you find your question was still not answered, please email: INFO@CARYSCUTTLEFISH.COM
